Privacy Policy

Information you provide directly

When you book a demo, request early access, or contact us, we collect your full name, work email address, company name, team size, and hiring volume. You may also voluntarily share details about your hiring challenges or current recruitment setup.

Recruitment and candidate data (platform users)

When employers and recruiters use the Clavo AI platform, the following types of data may be uploaded, generated, or processed:

• CVs and resumes
• Candidate profiles including work history, education, and skills
• Interview responses and recordings
• Recruiter notes and annotations
• AI-generated reports and candidate summaries
• Candidate scores and match scores
• Hiring workflow data and pipeline stages
• Nationalization and compliance-related inputs where applicable

Usage and analytics data

We may collect usage and analytics data such as pages visited, time spent, referral sources, browser type, device information, approximate location, and interaction events. This data is used to improve our platform and user experience.

Employers and recruiters who upload or process candidate data through Clavo AI are responsible for ensuring they have the required rights, permissions, notices, or lawful basis to provide that data to Clavo AI. This includes obtaining any necessary consent from candidates, complying with applicable data protection laws in their jurisdiction, and ensuring that candidate data shared with Clavo AI is used only for lawful recruitment purposes.

Clavo AI acts as a data processor on behalf of employer accounts in relation to candidate data. Employers are the data controllers for the candidate information they submit and are responsible for responding to candidate data rights requests relating to their recruitment activities.

Clavo AI uses artificial intelligence to support hiring workflows. AI-assisted features on the platform include:

• CV screening and candidate shortlisting
• Candidate ranking and match scoring
• AI-assisted interviews and response analysis
• Automated note generation
• Candidate and hiring report generation
• Hiring insights and recommendations
• Nationalization and compliance insights

AI outputs are intended to support human decision-making and should not be the sole basis for final hiring decisions. Recruiters and hiring managers retain full responsibility for all decisions made using the platform.

We use the information we collect for the following purposes:

• To schedule and deliver personalised product demos
• To onboard early access customers and send relevant updates
• To operate, maintain, and improve the Clavo AI platform
• To process and analyse recruitment and candidate data on behalf of employer accounts
• To communicate about product features, releases, and offers you have opted into
• To analyse usage patterns and continuously improve Clavo AI
• To respond to support requests and enquiries
• To comply with applicable legal obligations

We will never use your information to send unsolicited marketing communications unrelated to Clavo AI. You may opt out of communications at any time.

Clavo AI does not sell, rent, or trade your personal data to third parties — ever.

Service providers

We work with trusted third-party service providers to operate the platform. These may include providers in the following categories:

• Cloud hosting and database providers
• File and document storage providers
• AI infrastructure and model providers
• Email and communication providers
• Analytics and monitoring tools
• Calendar and demo booking tools
• Payment and billing providers

All service providers are contractually obligated to handle your data only as instructed by us and in accordance with applicable privacy laws. They are not permitted to use your data for their own purposes.

Legal requirements

We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.

Clavo AI is a global platform and our infrastructure relies on service providers that may operate in different countries. As a result, your data may be transferred to, stored in, or processed in countries outside your location, including countries that may have different data protection standards than your own.

Where such transfers occur, Clavo AI takes steps to ensure appropriate safeguards are in place — such as data processing agreements, standard contractual clauses, or reliance on providers that operate under recognised compliance frameworks. We only work with providers that we consider to meet appropriate data protection standards.

We apply a range of technical and operational safeguards to protect your data, including:

• Encrypted data transmission (TLS/HTTPS)
• Role-based access controls limiting who can access data
• Private storage with restricted public access where appropriate
• Access logging and monitoring
• Operational security practices for our team

While we take these obligations seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to contact us immediately at privacy@clavo-ai.com if you have any concerns about the security of your data.

We retain data for different periods depending on the type and context:

• Website and demo enquiry data — retained as needed for communication and follow-up, then deleted or anonymised
• Employer workspace data — retained while the account is active and for a reasonable period after account closure
• Candidate data — retained in accordance with employer instructions, account settings, or applicable legal requirements

If you request deletion of your data, we will action this within 30 days, except where retention is required for legal, regulatory, or legitimate business reasons.

Clavo AI is a professional recruitment platform intended for use by employers, HR teams, and adult job candidates. The platform is not intended for children or individuals below legal working age, and we do not knowingly collect personal data from minors.

If you believe we have inadvertently received data relating to a minor, please contact us at privacy@clavo-ai.com and we will take prompt steps to delete it.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be updated
• Deletion — request that your data be deleted
• Objection — object to how we process your data
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@clavo-ai.com. We will respond within 30 days.

Clavo AI uses cookies and similar tracking technologies to improve your browsing experience and understand how our website is used. These include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand traffic patterns and page performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: